Briefing on New Student Email Communication Policy - February 14, 2023

This is a recording of the February 14, 2023 briefing session; presented by Seana Logsdon, Pamela Enser, Filomena Cartwright, Lindsay Bryde, Kay Watkins. 

SUNY Empire’s new Student Email Communication Policy requires that student emails will no longer be set to default to forward to a personal email account. Newly accepted students on or after December 1, 2022 defaulted to Office College Microsoft365 email. Students accepted prior to December 1, 2022 will no longer have forwarding activated if they do not take action on or before February 22, 2023. If students wish to forward their email, they must take an action that requires them to accept the risk.

When students send communications from a personal email account, a banner will display to notify employees that they need to respond to the emails using the student’s SUNY Empire email account. Note: Plain Text messages will display the banner’s text in black and white.

Employees need to reply to email messages of students who are newly accepted and those active within the last three years using their SUNY Empire email account. Instructions on how to use the SUNY Empire Student Outlook directory to look up an email address and a template response to notify students about the policy are available.